What our Customers say...

Water Damage Testimonials

Im giving SERVPRO an A++!!! My girlfriend and I had a water damage at our apartment SERVPRO midtown Manhattan (who my friend used in the past) do service nation wide so even though we are in Chicago, they were able to call in the loss and have a crew to our house in under 2 hours! Absolutely amazing! Thank u for being timely and walking us through the steps on how you were going to repair our bathroom. Now it looks like no damage ever happened. Bravo!

On 8/13/14 our basement flooded with over 17 inches of water. With not knowing who to turn to or how to begin to address this problem we were bled des to contact Turnkey Restoration NYC/SERVPRO. I spoke to Robert who is an owner and he assured me that they would take care of everything. That same day they were at my house pumping out the water. It's took 6 hours and we still had about an inch. Don the project manager was at my house till 1030 pm pumping out water.

"Kevin with SERVPRO of Midtown Manhattan was truly excellent! Diligent, through, clear, conscientious, trustworthy - a perfect manager of my problem. "

I encountered a flood due to washing machine hose, I must admit I was very overwhelmed with this being my first water damage. I called SERVPRO and instantly felt at ease, Rob was very knowledgeable and sympathetic to my needs. His response time was unbeatable, there was a crew at my home within 2 hours. The crew was professional, trustworthy and knowledgeable. They worked very hard, they were courteous, clean and timely, they also kept me informed from the beginning to the end of the process.

SERVPRO made me feel comfortable throughout the entire process. Rob allowed me to make decisions while educating me and guiding me to what needed to be done. Having no clue on what was to be done I felt at ease with his advice. SERVPRO was fast and restored my home to its original state. Highly recommend! This company was a pleasure and will definitely be using them in the future.

I came home to a leak in my bathroom that had saturated the ceiling,walls and floor and created a real mess. I called Servepro who arrived extremely quickly and ready to help. They assessed the situation and walked me through the entire process from the initial clean up and treatment to how they would work directly with my insurance company to handle billing. There team worked efficiently and were professional and courteous the entire time. I highly recommend using them.

I worked with Rob and a few other project managers and everyone we dealt with was great. Rob came to the apartment immediately to assess the situation, answered my 1,000 questions and was extremely patient even as I freaked out a bit! We are in a rental building with very inattentive management so SERVPRO walked me through my options and made the clean up and reimbursement really easy for me

During a freezing cold night a pipe broke in my Apartment and I suffered from a large water damage . My Unit was devastated I called SERVPRO of Midtown Manhattan and they responded very promptly. The crew worked throughout the night cleaned up all the of the water and placed drying equipment throughout the affected area. The SERVPRO team handled all of the insurance issues for me and made it truly a stress free experience.

The SERVPRO of Midtown Manhattan team cleaned up my basement after a bad flood and did an A+ job. I give them an A for Quality, Responsiveness, Punctuality and professionalism.

I am writing this letter to thank all of those responsible for the coordination, supervision and implementation of the restoration performed at the Young Israel of Hollis Hills-Windsor Park.

As you know, the project involved drying and cleaning the areas affected, repairing the ceiling, painting, and putting the "finishing touches" on the walls, pews and carpeting. The job was coordinated quickly, efficiently, reassuringly and with negligible inconvenience. We are very grateful to Robert Citrangola and those with whom he works.