What our Customers say...


SERVPRO did a good job cleaning up the mess in our building basement. I recommend their services to everyone! 

A job well done. My boyfriend and I were impressed with the level of care and speed the SERVPRO team put into the job. Thank you once again!

I thought our office space would be unable to operate for a decent amount of time when we needed a major dehumidification process throughout the floor. Luckily for us, SERVPRO was able to come and resolve the issue quickly. Very good job and thank you again!

The SERVPRO team helped us repair the bathrooms in our restaurant in no time. Thank you so much for your level of care and expertise! I will be sure to call next time around.

I had terrible weather-related damages to my ground-floor apartment recently, accumulating many inches of water in my living room. Thankfully SERVPRO was here to help me soon after I called. The team was extremely friendly and reliable upon arriving to my property. They worked hard to dry and clean my floors and walls, leaving no damage behind. Great work!

Due to the major water damage to multiple floors of our office, my team and I were in fear of extended periods of interruption to our business. We contacted the SERVPRO team and they came to the scene immediately, working efficiently to get us back to operating at regular hours. A+ job all around.

Our family was very relieved to have the help of SERVPRO this past week. We had a fire scare that got slightly out of hand and ended up damaging a portion of our new kitchen. The team came to our house quickly and was able to restore our walls and salvage most of our belongings. Fantastic job!

After an unfortunate fire next door to our office, we were at risk of a fair amount of smoke damage entering our area. SERVPRO did a fantastic job responding to our issue and were on the scene immediately. Very professional and courteous work by them!

I will never call another restoration company again.  Top notch work and friendly customer service.  A+

Really thankful for this crew.  Couldn't have asked for a better project manager than Dawn.  Thanks for getting us back to business.  

I want to take SERVPRO of Midtown Manhattan for coming out on such a short notice.  We were days from our grand opening when we had a transformer blow on us causing our sprinkler system to go off and flood the gym.  Not only were we flooded out but everything was covered in soot from the smoke.  I was so impressed, they were onsite within the hour and worked 48 straight hours.  The dried the place up and cleaned EVERY piece of equipment.  Thanks to them, we had our grand opening as scheduled.

The team that was assigned to help me was wonderful, helpful & speedy.  I will definitely do business with them again.  

We had the unfortunate experience of a home fire. SERVPRO showed up, boarded up the house to protect what was left of our belongings. They coordinated everything with the insurance company and took great care in restoring our contents.

Your guys did an outstanding job!  I thought we were going to lose all of our furniture to smoke damage but your guys were able to salvage everything but one arm chair.  Thank you so much!

Very happy with the performance of this team.  Multiple floors experienced major damage from water.  SERVPRO and crew worked around the clock so our tenants could get back to normal.  I was given daily progress updates and was very impressed with their organization.  

This winter we had a puff back from our boiler.  There was smoke damage through out the whole house.  SERVPRO came out and wiped everything down.  Their crew was amazing and patient with us.  

We had a small electrical fire in our office sometime ago and had no luck getting rid of the odor.  SERVPRO's crew came in and had the smell gone in no time.  They were super quick and polite.  

I was really impressed by the SERVPRO [of Midtown Manhattan] team.  We are all extremely happy with the results and the response time.  Thanks so much.

Dawn, Eric, Phil and the rest of the SERVPRO [of Midtown Manhattan] team were amazing in getting this job completed.  Thank you.  

The team was very professional and friendly.  They were really efficient and mindful of our clients and staff.

Robert was prompt to answer, helpful, friendly and came to inspect the mold within 30 minutes of getting in contact with me. I strongly recommend his services!!

Robert is a true Professional when it comes to the restoration business. He is extremely helpful and goes above and beyond to make sure the customer is satisfied. I would highly recommend Robert for Fire, water, smoke and mold damage.

Thank you for an outstanding job! Everyone we met -- including manager Phil Caraciolo, supervisor Don Flandrau, owner Robert and the crew of workers -- was professional, responsive and communicative following this pipe burst emergency. They answered all questions about mold prevention and took prompt action w/readings, equipment and staff to mitigate the damage. Their action plan and follow-up were excellent. Your efforts are greatly appreciated. Recommend you highly!

Recommended by a friend after I realized my home had a serious mold infestation. I am very pleased I listened to her because SERVPRO made the whole clean up process hassle free, they were so nice and respectful. Now my house FINALLY smells clean!

Amazing service. I appreciate the professionalism during this time of extreme personal stress and chaos.

Im giving SERVPRO an A++!!! My girlfriend and I had a water damage at our apartment SERVPRO midtown Manhattan (who my friend used in the past) do service nation wide so even though we are in Chicago, they were able to call in the loss and have a crew to our house in under 2 hours! Absolutely amazing! Thank u for being timely and walking us through the steps on how you were going to repair our bathroom. Now it looks like no damage ever happened. Bravo!

On 8/13/14 our basement flooded with over 17 inches of water. With not knowing who to turn to or how to begin to address this problem we were bled des to contact Turnkey Restoration NYC/SERVPRO. I spoke to Robert who is an owner and he assured me that they would take care of everything. That same day they were at my house pumping out the water. It's took 6 hours and we still had about an inch. Don the project manager was at my house till 1030 pm pumping out water.

"Kevin with SERVPRO of Midtown Manhattan was truly excellent! Diligent, through, clear, conscientious, trustworthy - a perfect manager of my problem. "

I encountered a flood due to washing machine hose, I must admit I was very overwhelmed with this being my first water damage. I called SERVPRO and instantly felt at ease, Rob was very knowledgeable and sympathetic to my needs. His response time was unbeatable, there was a crew at my home within 2 hours. The crew was professional, trustworthy and knowledgeable. They worked very hard, they were courteous, clean and timely, they also kept me informed from the beginning to the end of the process.

SERVPRO made me feel comfortable throughout the entire process. Rob allowed me to make decisions while educating me and guiding me to what needed to be done. Having no clue on what was to be done I felt at ease with his advice. SERVPRO was fast and restored my home to its original state. Highly recommend! This company was a pleasure and will definitely be using them in the future.

If you're in need of honest, professional, and reliable help when tragedy or problems arise stop looking and call these guys. I had a major mold problem in an apartment rental and the crew and staff at SERVPRO of Midtown Manhattan were at my door within two hours AT MIDNIGHT ON A FRIDAY to help with air scrubbers, cleaning, and problem solving. The crew that showed up were well trained professionals, took care not to damage my home further, cleaned up the mess, and cleaned up after themselves.

I came home to a leak in my bathroom that had saturated the ceiling,walls and floor and created a real mess. I called Servepro who arrived extremely quickly and ready to help. They assessed the situation and walked me through the entire process from the initial clean up and treatment to how they would work directly with my insurance company to handle billing. There team worked efficiently and were professional and courteous the entire time. I highly recommend using them.

If you're in need of honest, professional, and reliable help when tragedy or problems arise stop looking and call these guys. I had a major mold problem in an apartment rental and the crew and staff at SERVPRO Midtown were at my door within two hours AT MIDNIGHT ON A FRIDAY to help with air scrubbers, cleaning, and problem solving. The crew that showed up were well trained professionals, took care not to damage my home further, cleaned up the mess, and cleaned up after themselves.

I worked with Rob and a few other project managers and everyone we dealt with was great. Rob came to the apartment immediately to assess the situation, answered my 1,000 questions and was extremely patient even as I freaked out a bit! We are in a rental building with very inattentive management so SERVPRO walked me through my options and made the clean up and reimbursement really easy for me

During a freezing cold night a pipe broke in my Apartment and I suffered from a large water damage . My Unit was devastated I called SERVPRO of Midtown Manhattan and they responded very promptly. The crew worked throughout the night cleaned up all the of the water and placed drying equipment throughout the affected area. The SERVPRO team handled all of the insurance issues for me and made it truly a stress free experience.

The SERVPRO of Midtown Manhattan team cleaned up my basement after a bad flood and did an A+ job. I give them an A for Quality, Responsiveness, Punctuality and professionalism.

I am writing this letter to thank all of those responsible for the coordination, supervision and implementation of the restoration performed at the Young Israel of Hollis Hills-Windsor Park.

As you know, the project involved drying and cleaning the areas affected, repairing the ceiling, painting, and putting the "finishing touches" on the walls, pews and carpeting. The job was coordinated quickly, efficiently, reassuringly and with negligible inconvenience. We are very grateful to Robert Citrangola and those with whom he works.

Thank you for sending such a great team to help us with our emergency cleanup and mold removal. Danny and Charles were an excellent team and were extremely hardworking and had excellent communication skills and were able to calm our nerves in spite of the condition our gallery was in.

They were a tremendous help to us and really did a fabulous job. They had a great can do attitude and we really do not know what we would have done without them. Their ability to assess the damage, work efficiently, problem solve and diagnose all that we needed was remarkable.

What a pleasure to have had them in the gallery, even during this extremely difficult time. I hope they both receive big raises this year they certainly deserve them!! You sent the best we are convinced. Thank you!!